Shipping policy
Thank you for visiting and shopping at Abbi Florist London. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing Time
Orders are generally processed within 1–2 business days. Orders are not processed or dispatched on weekends or public holidays.
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Orders placed after 2:00 PM UK time may begin processing on the next business day.
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During busy periods, promotional events, or seasonal occasions, processing may take slightly longer than usual.
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If a significant delay affects your order, we will make reasonable efforts to contact you using the email address provided at checkout.
Please note that order processing time is separate from the estimated delivery time.
2. Shipping Rates and Delivery Estimates
Available shipping options, applicable charges, and estimated delivery times will be displayed at checkout before you complete your purchase.
We primarily offer shipping to addresses within the United Kingdom, subject to the delivery options available for your location.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | Free |
Delivery estimates begin after your order has been processed and dispatched. They are estimates rather than guaranteed delivery dates.
Delivery Delays: Occasionally, deliveries may take longer than expected due to adverse weather, seasonal demand, courier disruptions, or other circumstances beyond our reasonable control.
3. Shipment Confirmation and Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.
Please allow approximately 24–48 hours after dispatch for tracking information to become active. Tracking updates may take additional time to appear depending on the delivery carrier.
If you have questions about your shipment, please contact our customer support team with your order details.
4. Customs, Duties, and Taxes
For deliveries within the United Kingdom, customs charges generally do not apply to ordinary domestic shipments.
If international shipping is offered for a particular order, additional customs duties, import taxes, or other charges may apply depending on the destination and applicable regulations. Any such charges and the party responsible for paying them will depend on the shipping terms and applicable law.
5. Incorrect Shipping Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist with corrections before the order is dispatched, although changes cannot be guaranteed once processing or shipping has begun.
Abbi Florist London cannot guarantee successful delivery where an incorrect or incomplete address has been provided.
6. Lost, Delayed, or Missing Packages
If your tracking information indicates that your order has been delivered but you have not received it, please check your delivery location, any designated safe place, and with household members or neighbours where appropriate.
If your parcel remains missing, contact us so we can help investigate the issue with the relevant delivery carrier.
We will handle reported delivery problems in accordance with our applicable policies and UK consumer protection law.
7. Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us as soon as reasonably possible.
To help us assess the issue, please provide your order number, a description of the problem, and clear photographs of the item and packaging where appropriate.
Please retain the original packaging and affected items until we advise you on the next steps. We will review your report and work with you towards an appropriate resolution in accordance with our policies and applicable consumer rights.
8. Contact Us
If you have any questions about this Shipping Policy or need assistance with an order, please contact Abbi Florist London through the contact details provided on our website.
Abbi Florist London
Email: help@abbifloristlondon.shop
Address: 357 Barking Rd, London E13 8EE, United Kingdom
Thank you for choosing Abbi Florist London. We appreciate your order and aim to provide a clear, convenient, and reliable delivery experience.
Phone Number: +442074765576